Definitions and legal references
- This Website (or this Application)
- The property that enables the provision of the Service.
- Owner (or We or Us)
- DigiLab – The natural person(s) or legal entity that provides this Website and/or the Service to Users.
- Product (or Service)
- Product (or Service) refers to the items provided by this Website as described on this Website.
- User (or You)
- The natural person or legal entity that uses this Website.
Thanks for purchasing our products ( or subscribing to our services) at DigiLab.id operated by DigiLab.
As per our policy, digital products that are downloadable, licensed, or accessed on a subscription basis can’t be returned.
You are eligible for a full refund within 14 days of your purchase. After the 14 day period you will no longer be eligible and won’t be able to receive a refund.
We encourage our customers to try the product (or service) in the first 14 days after their purchase to ensure it fits your needs.
To obtain a refund, the customer has to provide their order and online access code information to Customer service.
In order to be eligible for a refund
- you have to return the product within 14 calendar days of your purchase
- the product must be unopened and in its original condition.
- the product must be unused and undamaged in any way.
- the product must have the receipt or proof of purchase
If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.
If you would like to request a refund, please feel free to contact us by
- Email : contact@digilab.id
Sale:
You can get a refund for items on sale, provided they are in good condition with tags intact.
Late or missing refunds:
If you haven’t received a refund, first check your bank account again or contact the bank.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Contact our customer services department to get a free shipping label.
- Email : contact@digilab.id
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Refund:
After we receive the product, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. Note that it may take 14 business days for a refund to show up on your account or credit card statement.
If you have any additional questions, feel free to contact us using the contact information below.
DigiLab
Bumi Adipura Adi Tanjung
Bandung, Jawa Barat, 40294
Indonesia
Phone: Email : contact@digilab.id
Last Updated : December 16, 2023
